Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several 

In order to secure every user’s data from prying eyes, all data is stored in an encrypted format and all communications between the client and server are encrypted. Users can choose between 3 international encryption algorithm standards (Blowfish, DES, Triple-DES) which ensure that your data is "uncrackable".

An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.

In most cases, your account will allow you to exceed your paid storage quota on the backup server. If you exceed your quota, it is likely that a message will pop-up on your screen to notify you that you have exceeded your quota and you are likely to incur an additional charge for the additional storage used. Check your pricing plan to determine the costs for additional storage. 

In order to control how much data is stored on the online backup server, your online backup software allows you  to view all of the data stored on the server and selectively remove files from the server.

The FastBIT patching process is the core technology behind our speedy backup service. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.

In order to perform a FastBIT backup, the software has to backup the files 3 times: the first backup is a full, the next backup will perform an incremental, and the third performs the first FastBIT backup.

If you purchase a Home Plan then you will only be able to backup one computer per account, you can still purchase multiple Home Plan subscriptions if you wish.  However, we recommend you consider a Business Plan as this allows you to backup any number of computers to your account. You pay for the total storage space used across all your machines and just an additional $5.00 per month for each machine. If you have any problems backing up more computers to your account, simply call or E-mail ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) technical support to request additional computers on your account.

It's up to you. Users that want an added level of protection may perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe. Since everyone has different needs, you'll find a wide variety of backup software and services available to help you find the one that best fits your needs.

As part of the Business Plans you get a free DVD/CD copy of your backup with us per year so that you can keep this for audit and historical purposes.

The Personal Recovery CD is a service that we offer which copies all of your data from our servers onto CD(s) or DVD. This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. When the Personal Recovery CD is ordered, it includes all of your account data. Each CD holds approximately 650 MB, so accounts with more that 650 MB of storage will require multiple CDs.

If you are a Home Plan user then please email our technical partner This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Business Plan customers can call our technical support group for assistance. You can also view the Support section of our web site for some helpful information.

Contact our billing agent Dataworks NZ Limited at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   to update your billing information.

In the case of many backup software programs, files and databases that are in use during the backup may not get backed up successfully because they are locked to prevent any other program from altering the data. We recommend you ensure all applications have been closed before the time your backup is scheduled to run.  If this is not an option then please feel free to contact us to discuss your needs. 

We recommend that you backup your data daily. Most businesses backup their data every weekday, although if your business operates in the weekends then you should select every day. The Backup software only backs up changes made since the last time a file was backed up and not the full file every backup.  Keeping your backups regular will ensure you only send very small amounts of data each day. 

Once an account is cancelled, the data may be permanently deleted, so if you want a copy of your backups, please consider a Personal Recovery CD prior to cancellation. If you wish to cancel your account then call our support number or E-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , please provide your complete contact information including address, phone & E-mail along with your Username and Password for the online backup service

On a monthly basis, we will compare your pricing plan to your actual storage usage and determine your costs for that month. If your storage usage is below that amount of storage provided in your base plan, no additional charges will be processed. If your storage usage is greater than your base plan amount, an additional charge is calculated based on the additional increments of storage space needed to accommodate for your storage usage for the month. A new calculation is performed every month to determine the billing total for that month.

See current prices for details on storage costs.

Since your entire hard drive is likely to be much larger than the amount of storage you really need, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, graphics etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the Help or User Manual for information on Filters and how they can be used.