Technical Problems?

To help solve your problem we recommend that you:

1. Check that your machine meets the recommended Minimum Requirements
2. Confirm that you are able to connect to the Internet using your browser
3. Check whether the FAQs (Frequently Asked Questions) provide an answer to your problem

If these steps do not help then feel free to email our technical support, Dataworks at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Special Note for Business Users: Business Users also receive phone support, please feel free to email us for contact details if you do not already have them.  Please provide your user id in the email so we can verify your business setup and configuration.

Have a billing or account enquiry?

Please contact our billing agent, Dataworks NZ Limited at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  , please include your login id to help them locate your billing details quickly.

If your problems are still not resolved via the above channels, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

• Secure Data Centres - all your data is stored on servers in secured data centres here in New Zealand.  All centres have authorised/restricted access only, fire prevention equipment and redundant power/data circuits. Data servers are mirrored onto a second backup site 
• RAID Technology - each server utilises RAID 5 (Random Array of Independent Disks) technology to ensure that your data is stored on 4 separate disks to ensure a comprehensive belt and braces backup solution
• Advanced Encryption - all data is stored in an encrypted format and all communications between the client and server are encrypted. Users can choose between DES, Triple-DES and Blowfish encryption algorithms
• Tamper Proof Blocking - DataWorks is able "lock down" certain functions on each DataWorks client. At any time, we can view or change the settings that control the level of usage each installation is offered. This could be used to prevent other users in your organisation from changing backup schedules or changing file selections