FAQs
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Frequently Asked Questions -

We have recieved many questions and given many answers which are distilled here for your benefit. If there is something is still unanswered, please email us for an prompt answer. Also, please find a selection of Helpful Hints and Tips here

How do I change my billing information?
Tell me more about how you ensure my data is secure?
What is a FastBIT backup?
Can I backup open and locked files with the online backup software?
What do I do if I have trouble connecting to the server or performing a backup?
How do I cancel my online backup service?
How do you calculate my billing?
What is the Personal Recovery CD?
Should I also have a local backup in addition to my online backup?
Can I backup more than one computer to my account?
How do I delete files from the Backup server?
What happens if I exceed my quota?
How often should I backup?
What files should I select to backup?
I have a slow Internet connection, does it make sense for me to use Online Backup?
What is an Online Backup Service?

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