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FAQs

Frequently Asked Questions -

We have recieved many questions and given many answers which are distilled here for your benefit. If there is something is still unanswered, please email us for an prompt answer. Also, please find a selection of Helpful Hints and Tips here

How do I change my billing information?

Tell me more about how you ensure my data is secure?

What is a FastBIT backup?

Can I backup open and locked files with the online backup software?

What do I do if I have trouble connecting to the server or performing a backup?

How do I cancel my online backup service?

How do you calculate my billing?

What is the Personal Recovery CD?

Should I also have a local backup in addition to my online backup?

Can I backup more than one computer to my account?

How do I delete files from the Backup server?

What happens if I exceed my quota?

How often should I backup?

What files should I select to backup?

I have a slow Internet connection, does it make sense for me to use Online Backup?

What is an Online Backup Service?

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Helpful Hints

You can run a backup at any time

Did your know you can run a backup at any time ? If you are about to close the office for the weekend - dont forget to do a backup.
Read more... [You can run a backup at any time]

Check Your Data

FYI - Don't forget to check the list of files you have backed up. If you have recently installed new software, dont forget to backup any new data you use.
Read more... [Check Your Data]

Virus Checker

Did your backup suddenly stop going out, around the same time you recently installed new Virus checking software ?
Read more... [Virus Checker]

Microsoft Updates

Did you know that sometimes when microsoft automatically applies its updates to your PC, it will reboot your PC without asking or informing you.
Read more... [Microsoft Updates]